Returns & Exchanges
At Bold Bean Co, we want you to be obsessed with your beans, but if something isn't right with your order, we are here to help. Due to the perishable nature of our food products, we can only accept returns for items that are damaged, defective, or incorrectly shipped.
Contact Our Team
Email our customer support within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Include clear photographs of the damaged product and the outer packaging to help our team assess the claim.
Verification Process
Our quality control team will review your request within 48 hours to confirm the return eligibility of your food items.
Refund or Replacement
Once approved, we will either dispatch a fresh batch of beans to your door or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing